I'm on mug #4 and they all dont heat up
"I love the look and feel of the mug, but I have four now and none of them will heat up. The pairing is terrible. Don't buy these mugs for the heating function you will be disappointed."
Includes USB charging with removable polarized plug for standard 110 volt outlet to give you more options for where to use it.
We've redesigned our Smart Heated Mug kit to include innovative sensors on the bottom of the mug that safely work with our charging coaster.
The smart coaster features a zero-gravity safety sensor. It will heat the included mug only, and knows when to charge your devices instead.
minimalism meets multifunction:
Smart Heated Mug Kit 2.0
Modern technology powers our re-designed smart heated mug, keeping your beverage warm till the last sip. The innovative electromagnetic coaster doubles as a wireless charger for your phone and compatible devices.
Powered by electromagnetic particles to heat your mug only, our coaster can also charge your wireless devices safely. Works with most wireless charging compatible devices only.
With electromagnetic energy, our innovative inlaid metallic particles within the base of your mug allow it to stay warm, thanks to this process, your drink will stay warm for a much longer amount of time than with regular mugs, retaining its heat and maintaining the enjoyable quality of your beverage.
Our ceramic lid doubles as a convenient way to keep your beverage even hotter, for longer and can also be used as a drip tray for your tea bag or spoon.
Overall rating: 4.524917 / 5 from 301 reviews.
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"I love the look and feel of the mug, but I have four now and none of them will heat up. The pairing is terrible. Don't buy these mugs for the heating function you will be disappointed."
"The first generation of heated cups tended to stain, got too hot, and were visibly strange. This cup, unless it's sitting on its special coaster, looks like any other cup in my collection, with a very nice ceramic lid that's especially useful for making tea. What I love about it is that it doesn't get too hot, and other than taking it off the warming coaster when it's empty, there's nothing to do here. Just put your cup of coffee on the coaster, and the edge lights go on to let you know it's heating. I've developed the habit of putting it on a separate coaster when it's almost empty to prevent a mess. (I put milk in my coffee, which doesn't "cook" well. ) This cup cleans very well. I'm not at all concerned about putting it in the dishwasher, since everything is ceramic, but I wash it by hand. It's great, I highly recommend it."
"I love my heated mug. I work from home downstairs in my basement. Keeps my coffee hot!"
"I absolutely love my smart mug! I was devastated when the pad and mug stopped working. I contacted customer service and they could not to enough to correct the issue. There is truly nothing better than a company that stands behind their product and customer experience."
"I really like my mug a lot that I received in, The Jilly Box, however it never seems to work; the blue and red light always flash and I've tried all the troubleshooting. I read the instructions upon receiving it and told everyone in the family to never put it in the dishwasher. We take care to wash it by hand. I tried clicking your link to your troubleshooting video, but it didn't work."
"I bought 3 of these as Christmas gifts after recievibg one myself a few months ago. The green colour is stunning, and it keeps the tea at the perfect temperature. Highly recommend this mug!"
"As someone who works from home and almost always has a cup of coffee or tea to sip on, this is amazing! I never have to reheat my coffee/tea and can sip all day. It’s truly the best - I use it every day!"
"I'm very picky about the perfect drinking temperature and I also like to take my time drinking my morning cup of tea. This system kept my tea at the perfect temperature until my last sip. Also the Aim Chai is awesome."
"The pad does not heat!! I have followed all instructions, using the enclosed cup, it is plugged into the outlet. It does not heat. Waste of money, do not buy."
"If only I had read the entire product description before purchasing. I had your the first set and the heating mechanism stopped working a couple of weeks ago. I eagerly went to your site to get a replacement and fell in love with the grey lilac mug. While having a charger is super cool, I am incredibly bummed that I can only use this for one mug. I have probably 20 other coffee mugs that I cannot use this mug warmer for. I work from home and my desk is in front of our balcony door and it gets quite drafty. Which is why I use this mug warmer (everyday). I realize this is a me error, but I think that it should be more highlighted in the description that this set is very different from the original set. I understand how impactful ratings are so I will only take one star off as the product works, the mug is lovely, the kid is super nice to have, and the charger works well."